Booking rules

Cancellation & rescheduling

You may cancel or reschedule a class up to 24 hours before its start time using the links in your dashboard or confirmation email, and the hour returns to your package. Within 24 hours of the start time, classes can no longer be cancelled or rescheduled; the class counts as completed and the hour is deducted, since your instructor's time is reserved for you. Missed classes (no-shows) are also counted as completed.

Packages & hours

• Private classes are paid with a package of hours. Each private class lasts 60 minutes and uses 1 hour of your package.
• The hour is deducted when you book the class. You can book as many classes as the hours left in your package allow.
• Your dashboard shows the hours you have taken and the hours remaining. When your package runs low, you’ll get an email so you can buy another package and keep your schedule.
• When you cancel or reschedule in time (see above), the hour goes back to your package.

Free Trial/Assessment meeting

• The Trial/Assessment meeting is free (no deposit) and lasts 30 minutes.
• You can have one active Trial/Assessment meeting per email address at a time.
• You can cancel or reschedule it up to 24 hours before the start time with the link in your confirmation email.
• Repeated no-shows may lose the right to book free Trial/Assessment meetings.

Group classes

• Groups run with a minimum of 2 and a maximum of 8 students.
• If fewer than 2 students are enrolled 7 days before the start, we’ll let you know by email.
• If there are still fewer than 2 students 3 days before the start, the group is cancelled. The hour returns to your package, or you can switch to another group or to a private class.